Our Company

Our Philosophy | Directions to TCF

At The Countertop Factory we believe The Customer is Boss!

What does this mean?
In the simplest terms, this means delighting our customers with high-quality counter tops combined with excellent service - everyday. We understand that our customers have a significant number of options when selecting a counter top fabricator. In addition, each customer has unique needs and requirements to make their business or project successful. To deliver on "The Customer is Boss" philosophy, TCF operates with complete flexibility in adjusting our approach to meet our customers' needs. Our customers deserve the right product, in the right place, at the right time, for the right price. We believe delivering those elements lead to delighted customers.

How does this come to life?
We do a full Needs Assessment with every customer to ensure we understand the specific requirements of each project. This assessment covers not only the project details (material, design, lead time), but also includes a review of desired communication levels and follow-up. Our objective is to deliver a level of customer service which agrees with the needs of each particular customer. Also, we understand there are times when counter tops will need to be expedited to maintain a schedule, so TCF has developed a program that turns counter tops around in 24-48 hours (from template) if required.

Get directions to The Countertop Factory

Our Philosophy | Directions to TCF