THE COUNTERTOP FACTORY MIDWEST
QUARTZ & GRANITE COUNTERTOPS MIDWEST
Countertop Fabrication & Installation Across Illinois, Indiana & Wisconsin
Planning new countertops is easier when one experienced team manages the details. The Countertop Factory Midwest helps homeowners across Illinois, Indiana, and Wisconsin complete quartz, granite, natural stone, porcelain, and other surface projects through a clear, guided process.
From material selection and digital templating to in-house fabrication, professional installation, plumbing reconnections, and backsplash coordination, we keep the work connected under one accountable team. Visit our Addison showroom or schedule a consultation to begin planning your kitchen, bathroom, or major surface project.
I went thru home depot rita ranch who forced me to pay in full 6222.00 for lower kitchen cabinets. The installer was not allowed to come back to finish & very elderly man jeff was sent to finish.
1 jeff arrived rude & complaining about having to work on Christmas eve when his scheduler jami insisted I let him come on that day.
2 jeff threw a huge box with one cabinet in it off the back of his truck onto concrete driveway, very careless, lucky it didnt break.
3 fidgeting and acting erratic, jeff kept locking & unlocking my sliding glass door going back and forth to his truck for tools, in panic he blurts out
"Its broken" after he dislodged my sliding glass door from its track. I had to fix it.
4 jeff refused to answer any questions, got visibly angry.
5 jeff refused to complete some electric on the work order to hook up my disposal on kitchen sink, he said the work order was wrong but I would get refunded.
6 The refund amount is 800.00 for what jeff refused to do yet they would only refund me I think was 400.00 & stole 400.00. The mngr cody seemed like he was skilled at negotiating to keep peoples $. Why when refund is due in total for things your installer refused to do.
They over collect, back out of work & refuse rightful refund money! Its the same as stealing folks.
7 The p trap pipe for my kitchen sink just vanished. I had to buy new & pay extra to a plumber to install it! Costing me money!
8 The scheduler Jami refused my request to get the first installer who started my job. She forced me to take jeff & almost ruined my Christmas eve. I do not believe jeff could even do electrical work. Then they quit my job with a bad excuse leaving me with no working disposal.
9 Then a home depot rita ranch mngr informs me they wont install my upper cabinets that was a separate estimate after they created a bunch of drama. An attempt to retaliate for standing up to their crap.
I wasnt going to hire them to do upper cabs after this....fraud is fraud & were not even in minneapolis.
FRAUD I lost 400.00-600.00.
Do not hire the counter top factory!
Im lucky I only paid for lower cabinets as I wanted to see their work before hiring for upper cabinets. I did cut my losses doing that & was able to firsthand see the counter top factory are FRAUDSTERS.
home depot rita ranch will support contractors to collect money for electric they cant do then they keep the money after not doing the work. FRAUD
home depot rita ranch forces you to pay up front in full when they shouldnt & david in cabinet design is rude & unhelpful with a scowl 😠 on his face.
Be forewarned do not go to home depot for cabinets unless you want to have hundreds stolen and pay additional 1100.00 to do unfinished work they refused to do.
Expect for your thousands of dollars to deal with angry agitated people with zero patience & be put on perma hold if you call with questions or worse be told by installer jeff he cant answer your question.
These people are Chaos, Confusion and Criminals. Dont go to home depot rita ranch.
The marble island and granite countertops look great together and turned out nicely. I would contract this company again for any future countertop install projects.
Send Us A Message
Our showroom is one stoplight north of North Avenue. Turn east from Route 53 (also referred to as Rohwling Road) onto Sidney Avenue and enter through the showroom at Unit E inside the ReStore and Habitat for Humanity building.
Visit Us
Phone: 630-458-0474
Fax: 630-458-0475
Email: info@tcfmidwest.com
Address: 869 S. Route 53, Addison, Illinois 60101
Showroom Hours:
Monday – Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Our Service Areas:
Our Midwest operation supports Customers across Illinois, Indiana, and Wisconsin, with core service areas throughout Chicagoland, Northwest Indiana, and Southern Wisconsin. Illinois communities include Downtown Chicago, Hinsdale, Burr Ridge, Oak Park, Elmhurst, Wilmette, Winnetka, Park Ridge, Inverness, Highland Park, Kenilworth, Oakbrook, Long Grove, Hawthorne Woods, Wheaton, Lake Forest, Glencoe, Lincoln Park, Bucktown, Arlington Heights, Schaumburg, Naperville, Aurora, and surrounding areas.
Not sure if your project is within our service area? Contact our team to confirm coverage and discuss the next step.